SERVICES
Scroll down to see examples of United Communications and the benefits included in this technology.
United Communications as a Service (UCaaS) is an excellent alternative to on-premise solutions. Organizations that leverage cloud-based communications systems experience greater scalability, speed in time-to-market, flexibility, and agility during this shift in the workforce. Voice and communication services and delivery have evolved to take on many forms since legacy telephone services or copper lines. All of our communication services are catered to help your unique business needs and growth expectations. This includes:
Chat Messaging |
Video Conferencing |
Voice & Mobility |
Screen Sharing |
Voicemail & Audio |
Data Sharing |
Presence Information |
Call Control |
Scroll down to see examples of United Communications and the benefits included in this technology.
United Communications (UC) is a set of products providing a consistent unified user interface and user experience across multiple devices. Some key terms and features of UC:
Short message service, or SMS, is the most widely used form of text messaging. SMS messages are typically sent to and from mobile devices using a cellular network. However, it is becoming more common to see SMS messages being sent to and from UC platforms. Instant messaging, or IM, is a text messaging connection that allows multiple users to chat with each other synchronously, in real-time typically over an internet connection.
Presence allows individuals to see colleague availability and business resources. This lets others know if a user is available to communicate using indicators such as Do Not Disturb, Active, Busy, Out of Office, or On Vacation. This creates clearer means of connecting with the right individuals in real-time without miscommunicating availability or statuses.
Voice is the handling of a telephone call and is a primary service for most businesses. Mobility allows you to stay connected regardless of your location while using the same contact information or phone line. Through a single office extension, users can make and receive calls, chat, and utilize other options with soft-phone applications on their computers and other devices.
An email is an electronic message sent through and received via an email client such as Gmail or Outlook. These communications are a critical part of business processes for both internal and external communications and require connectivity and security across a variety of platforms and devices, including desktop and mobile.
A voicemail is an audio recording that can be left by a caller when they are unable to reach the person they are calling. The recipient of the voicemail message can then listen to the audio recording when available on their desk phone, email (as an attached .wav file), or mobile device. Through additional mobility, voicemails can be accessible across multiple devices as needed.
Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations. This includes participants from outside the system such as partners and clients. Conference meetings can often be scheduled within many modern UC platforms. These meetings can also be copied over to the user’s calendar for real-time scheduling.
Unfortunately, not all carrier solutions are the same, so moving a voice platform to the cloud can be confusing. We’ll help you pick the right UCaaS solution by identifying carriers that meet your unique needs. Our team can recommend the most cost-effective UC solutions based on current industry trends and best practices, so you can be sure that you receive a quality, custom solution. Working with an independent consultant allows us to analyze your needs and implement providers that meet all of your requirements and exceed every expectation.