Disaster recovery capabilities and maintaining uninterrupted communications are some of the most persuasive reasons to consider UCaaS. Building redundancy into their systems can be cost-prohibitive for smaller enterprises or those with tight budgets. Being cloud-based offers users access to communications from any location, eliminating the need for redundancy.

On-premise solutions can take months and even years to roll out across an entire company. Upgrades can take just as long to manage and deploy. With UCaaS, a new feature or service can be available to all employees immediately for the utmost in security and functionality.

Cloud-based systems provide access from anywhere, at any time, solving what is often referred to as the “BYOD” (Bring Your Own Device) challenge. UCaaS offers connectivity to smartphones, laptops, tablets, and other devices regardless of the owner without sacrificing security.

With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location while retaining access to the applications and platforms they need most to perform their jobs efficiently and effectively.

Contact center capabilities, interactive voice response, call routing, and other outstanding UCaaS features can make it easy to build relationships with customers, all while seamlessly integrating these interactions with your CRM software.

Scaling administrative functions is one of the more significant challenges in managing any kind of premise-based application. This includes setting up new users, applying patches, and updating features, tasks that need to be repeated depending on your architecture. Hosted UC solutions centralize these tasks with confidence that those changes will take place company-wide.