United Communications as a Service (UCaaS) is an excellent alternative to on-premise solutions. Organizations that leverage cloud-based communications systems experience greater scalability, speed in time-to-market, flexibility, and agility during this shift in the workforce. Voice and communication services and delivery have evolved to take on many forms since legacy telephone services or copper lines. All of our communication services are catered to help your unique business needs and growth expectations. This includes:

Chat Messaging

Video Conferencing

Voice & Mobility

Screen Sharing

Voicemail & Audio

Data Sharing

Presence Information

Call Control


United Communications (UC) is a set of products providing a consistent unified user interface and user experience across multiple devices. Some key terms and features of UC:

Overwhelmed by all the technical terms?

We’re happy to answer any of your questions!


SMS and IM

Short message service, or SMS, is the most widely used form of text messaging. SMS messages are typically sent to and from mobile devices using a cellular network. However, it is becoming more common to see SMS messages being sent to and from UC platforms. Instant messaging, or IM, is a text messaging connection that allows multiple users to chat with each other synchronously, in real-time typically over an internet connection.


Presence allows individuals to see colleague availability and business resources. This lets others know if a user is available to communicate using indicators such as Do Not Disturb, Active, Busy, Out of Office, or On Vacation. This creates clearer means of connecting with the right individuals in real-time without miscommunicating availability or statuses. 

Voice and Mobility

Voice is the handling of a telephone call and is a primary service for most businesses. Mobility allows you to stay connected regardless of your location while using the same contact information or phone line. Through a single office extension, users can make and receive calls, chat, and utilize other options with soft-phone applications on their computers and other devices.


An email is an electronic message sent through and received via an email client such as Gmail or Outlook. These communications are a critical part of business processes for both internal and external communications and require connectivity and security across a variety of platforms and devices, including desktop and mobile. 


A voicemail is an audio recording that can be left by a caller when they are unable to reach the person they are calling. The recipient of the voicemail message can then listen to the audio recording when available on their desk phone, email (as an attached .wav file), or mobile device. Through additional mobility, voicemails can be accessible across multiple devices as needed.

Conferencing/Web Conferencing

Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations. This includes participants from outside the system such as partners and clients. Conference meetings can often be scheduled within many modern UC platforms. These meetings can also be copied over to the user’s calendar for real-time scheduling.


  • Better Disaster Recovery

    Disaster recovery capabilities and maintaining uninterrupted communications are some of the most persuasive reasons to consider UCaaS. Building redundancy into their systems can be cost-prohibitive for smaller enterprises or those with tight budgets. Being cloud-based offers users access to communications from any location, eliminating the need for redundancy.

  • Rapid Service Deployment

    On-premise solutions can take months and even years to roll out across an entire company. Upgrades can take just as long to manage and deploy. With UCaaS, a new feature or service can be available to all employees immediately for the utmost in security and functionality.

  • Greater Employee Mobility

    Cloud-based systems provide access from anywhere, at any time, solving what is often referred to as the “BYOD” (Bring Your Own Device) challenge. UCaaS offers connectivity to smartphones, laptops, tablets, and other devices regardless of the owner without sacrificing security.

  • Improved Team Collaboration

    With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location while retaining access to the applications and platforms they need most to perform their jobs efficiently and effectively.

  • Enhanced Customer Relationship Management (CRM)

    Contact center capabilities, interactive voice response, call routing, and other outstanding UCaaS features can make it easy to build relationships with customers, all while seamlessly integrating these interactions with your CRM software.

  • Centralized Management

    Scaling administrative functions is one of the more significant challenges in managing any kind of premise-based application. This includes setting up new users, applying patches, and updating features, tasks that need to be repeated depending on your architecture. Hosted UC solutions centralize these tasks with confidence that those changes will take place company-wide.



Unfortunately, not all carrier solutions are the same, so moving a voice platform to the cloud can be confusing. We’ll help you pick the right UCaaS solution by identifying carriers that meet your unique needs. Our team can recommend the most cost-effective UC solutions based on current industry trends and best practices, so you can be sure that you receive a quality, custom solution. Working with an independent consultant allows us to analyze your needs and implement providers that meet all of your requirements and exceed every expectation.