Cut costs by optimizing expenses

WHITECAP Does That.

Managing costs isn’t the sleekest aspect of telecom administration, but it’s essential to improving efficiently and, in turn, achieving greater success.

Optimizing expenses means staying mindful of costs + redundancies after the initial contract approval. Never assuming your recurring invoices will be paid. Even if a company secures a great deal and isn’t adding new services, telecom management should never be left on autopilot.

If you haven’t revisited your billing and expense monitoring processes recently, it’s likely you could be overpaying for services that have changed in scope or relevant to your business.

We recently witnessed this firsthand with one of our clients who supplies electronics to the military and entertainment industries. Our audit revealed an unusually high number of providers and services—some no longer even in use—and uncovered overcharges on various services from those providers.

Believe it or not, billing mistakes are extremely common.

Telecom expense management can help companies with everything from errors in bill administration to optimizing their billing cycles. In addition to confirming proper billing, conducting a telecom expense audit can provide the further benefits of:

Eliminating redundant payments or identifying duplicate invoices
Ensuring services paid for are still relevant to business requirements
Preventing fraudulent vendors from invoicing for unrequested services
Confirming compliance with existing contracts and rate schedules
Securing refunds for overpayment as applicable

Technology Trends: CyberSecurity + AI

Continuing with the live event theme, WHITECAP hosted a highly relevant discussion titled How AI is Reshaping Cybersecurity. The room was packed with energy as our audience gained practical strategies for safeguarding businesses from cyber threats. Keynote speaker, retired FBI Cyber-Expert James Morrison, addressed the everyday risks businesses face and how AI is continuously evolving the cybersecurity landscape. Our panel also featured experts from Ntirety and Silversky, who shared real-world insights on combating threat actors.

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A memorable CX-perience

A growing finance company needed a new phone system to support its expanding hybrid workforce. While this is typically a straightforward request, deeper challenges emerged around customer and employee frustration with calls and their outcomes. Given these newly presented challenges, WHITECAP needed to deliver a unique solution. We began by vetting potential vendors while designing a tailormade transformative system that integrated advanced contact center functionality, improving call handling and customer experience.

LEARN MORE ABOUT CX

Growing Partnerships Expands Customer Options

WHITECAP is thrilled to announce its new partnership with regional internet provider GoNetSpeed. Staying true to our vendor-neutral DNA, this partnership adds flexibility to our portfolio by offering competitive, fiber-based internet services. Whether primary, or backup internet connection, this collaboration enhances the diversity of options available to our customers.

SHOUT OUT TO ALL OUR PARTNERS

Shift to get off POT’s

Copper lines, or POT’s as often referred to, are being phased out and are increasing in cost to businesses that still use them. Wireless POT’s has emerged as a viable, affordable replacement for faxes, alarms, and even elevator lines. WHITECAP saw an uptick in Wireless POT’s deployments in 2024 and expect this to continue into ‘25. This solution proved to be an ideal choice for cost-conscious and efficiency-based businesses.

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